Refund Policy

At Zokna.com, we strive to ensure your complete satisfaction with every purchase. In the event that you are not entirely satisfied with your order, we offer a straightforward refund policy. Here are the details:

  1. Eligibility: To be eligible for a refund, the item(s) must be returned in their original condition, unworn, unused, and with all tags attached. Items must be returned within [insert number] days of the original purchase date.

  2. Refund Process: To initiate a refund, please contact our customer support team at [insert contact information]. Once your return is approved, you will be provided with instructions on how to proceed with the return shipment.

  3. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow [insert number] business days for the refund to be processed and reflected in your account.

  4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of your items.

  5. Exclusions: Certain items may not be eligible for a refund, such as personalized or customized products. Please refer to the product description or contact our customer support team for clarification before making your purchase.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

  7. Final Sale Items: Please note that items marked as "final sale" are not eligible for refunds or exchanges unless they are damaged or defective upon receipt.

If you have any further questions or require assistance with your return, please don't hesitate to reach out to us. Your satisfaction is our top priority at Zokna.com!