Shipping and return policy.

Shipping Policy:

Thank you for choosing Zokna.com! Our shipping policy is designed to ensure a smooth and hassle-free shopping experience for our valued customers. Here are the details:

  1. Free Shipping: We are pleased to offer free shipping on all orders placed on our website. There are no minimum purchase requirements to qualify for this benefit.

  2. Delivery Time: Our standard delivery time for orders is typically between 7 to 12 days from the date of purchase. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or high order volumes.

  3. Tracking Information: Once your order has been processed and shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the progress of your package as it makes its way to your doorstep.

  4. International Shipping: At this time, we only offer shipping within [insert applicable regions/countries]. We apologize for any inconvenience this may cause to our international customers.

  5. Shipping Partners: We work with reputable shipping carriers to ensure the safe and timely delivery of your orders. However, if you encounter any issues with your shipment, please don't hesitate to contact our customer support team for assistance.

If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to us at [insert contact information]. Thank you for shopping at Zokna.com!


Return policy
Return shipping is always FREE. If you are not 100% satisfied with your purchase from Zokna, you can return your qualifying item(s) for a full refund within 30 days of purchase – no catches or exceptions! Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Click here to start your easy self-service return, or contact us. If you have received defective, damaged or incorrect merchandise, please contact us directly.

Once we receive your qualifying return and approve your refund, Zokna will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.

EXCHANGES
You also have the option to exchange an eligible order instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible orders in your christinashiefer.com account. If an order is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange.

If an exchange option is not available in your zokna.com account, you can contact us to initiate your exchange. Our exchange process is slightly different than others because we want to get your new order to you faster! The funds from your original order will be immediately transferred to an e-Gift Card when the exchange is initiated. zokna will then apply the e-Gift Card to your replacement order. We just require the original order be returned within 14 days (zokna will provide a free return label). If we do not receive the original order back within 14 days, the credit card on file will be charged the full amount of that order. However, if the replacement order is subsequently returned, zokna will issue the refund back to an e-Gift Card for the full amount (less any shipping charges from the original order) instead of the original method of payment.